By Richard Bach, the author of Jonathan Livingston Seagull This is a book about the time spent together between Richard, the author, and Donald Shimoda, a Messiah who can see through all the illusions of the world and know the reality behind. They flew old planes from town to town, selling short rides to people. … Continue reading Illusions – The Adventures of a Reluctant Messiah
Month: January 2017
Customer Service
Most of us have had some experiences with customer service before, positive or negative or neutral. We can probably find ourselves united in the unpleasant memory of one or two international service providers, if we start sharing our bad experiences. At those circumstances, we ask: why does this company not put their customer first, as … Continue reading Customer Service
Interviewing Users – How to Uncover Compelling Insights
At first, Interview Users - How to Uncover Compelling Insights by Steve Portigal was not a comfortable choice to me. I flipped through some pages and was partially tempted to dismiss it: Oh, it is just a recipe book for field interview. Nah, I know how to have conversations with people. After all, for probably … Continue reading Interviewing Users – How to Uncover Compelling Insights
The truest sentence
Last summer while travelling between home and Denver for the USENIX Annual Technical conference, I had a wonderful companion, Ernest Hemingway's A Movable Feast. Since then, I have read probably another dozen of books and there is one message from that book coming back to me frequently: "All you have to do is write one true sentence. … Continue reading The truest sentence
When Hitler Stole Pink Rabbit
When Hitler Stole Pink Rabbit is the first book of the trilogy Out of the Hitler Time, written by Judith Kerr, based on her childhood experience of fleeing from Germany with her family in 1933, travelling via Switzerland and Paris, and arriving finally in London in 1936. It is a children's book, labelled as suitable … Continue reading When Hitler Stole Pink Rabbit
Man’s Search for Meaning
Viktor E. Frankl wrote this book based on his very own experience of being an “ordinary prisoner” in the concentration camps (Auschwitz and others) during the second world war. Reading this book, it is evident that his pre-war profession as a psychiatrist allowed acute observation and contemplation. This book tries to answer the question how … Continue reading Man’s Search for Meaning
Give and Take
The name Adam Grant came to my attention multiple times within a short timeframe just before Christmas. I was astonished and partially ashamed that I was not aware of his work before that. Just to think how many good readings I have missed and the thoughts those articles would have provoked! On the plus side, it … Continue reading Give and Take